ITIL Service Strategy Course

Free ITIL Service Strategy Course (Intermediate Lifecycle) | Online Training Tutorial

Free ITIL Service Strategy Course (Intermediate Lifecycle) | Online Training Tutorial

This course includes

  • 33 mins on-demand video
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
  • Skill level: Intermediate Level
  • Students: 3874+
  • Languages: English
  • Captions: Yes
  • Lectures: 33
  • Video: 33 mins
  • 3.8 (183 ratings)

What you’ll learn

  • Understand the Introduction to Service Strategy
  • Understand the Service Strategy principles
  • Understand the Service Strategy processes
  • Understand Service Strategy methods and techniques
  • Understand the organizing for Service Strategy
  • Understand Technology considerations
  • Understand implementing Service Strategy
  • Understand the Challenges, critical success factors and risks

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The Service Strategy (SS) certification is one of five ITIL® Service Lifecycle modules and provides you with the guidance that enables you to design, develop, and implement service provider strategy that aligns to the organizational strategy.

The SS module focuses on the importance of the strategic aspect of services within the IT service lifecycle. It provides the specific knowledge and techniques to help you demonstrate that you understand the risks and success factors and have the skills to develop and progress strategy within an organization or programme.

The course covers management and control of activities and techniques that are documented in the ITIL Service Strategy publication, but it does not provide the full detail of each supporting process.

The strategic aspects of a service should not be underestimated. Adopting service strategy techniques and principles can help organizations ensure that their IT teams are aligned with the business as a whole and are not just focused on technical concerns. This can enable better communication within an organization resulting in smoother and swifter development of new or updated products and services.

The SS module offers the same benefits to individuals who will be better able to understand the relationship between the IT and general aspects of their work and to appreciate how the ITIL best practice framework can help them work more efficiently.


  • An Understanding of the ITIL Foundation course makes you eligible for this course

Who this course is for:

  • Chief information officers (CIOs)

  • Chief technology officers (CTOs)

  • Managers

  • Supervisory staff

  • Team leaders

  • Service designers

  • IT architects

  • IT planners

  • IT consultants

  • IT audit managers

  • IT security managers

  • ITSM trainers involved in the on-going management, coordination and integration of strategizing activities within the service lifecycle

  • Individuals who require a deeper understanding of the ITIL service strategy stage of the ITIL service lifecycle and how activities in it may be implemented to enhance the quality of IT service management within an organization

  • IT professionals working in roles associated with strategic planning, execution and control within a service-based business model, seeking an understanding of the concepts, processes, functions and activities involved in service strategy

  • Individuals who have attained the ITIL Foundation Certificate in IT Service Management and wish to advance to higher level ITIL certifications

  • Individuals seeking the ITIL Expert Certification in IT Service Management for which this qualification can be one of the prerequisite modules

  • Individuals seeking progress toward the ITIL Master Certificate in IT Service Management for which the ITIL Expert is a prerequisite

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